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Account Executive

Department: Studio - Princeton, NJ
Location: Princeton, NJ

Studio Account Executive 

The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission.

Responsibilities include:

Sales Generation:

  • Meet or exceed personal and Studio sales goals 
  • Expand the customer's connection to the brand by increasing email sign-up in the studio
  • Prospect for new business on a weekly basis utilizing company programs and tools
  • Use product information and design knowledge to show and explain merchandise features and benefits
  • Help customers in a courteous, knowledgeable, and genuinely interested manner
  • Suggest additional items based on assessing customer needs
  • Close the sale, writing a quote and following up with customer
  • Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community
  • Handle all merchandise returns and customer problems/complaints in a positive manner
  • Enter customer orders according to company policy and procedure.
  • Product knowledge: develop and maintain a thorough knowledge of Design Within Reach products.
  • Read all communication and materials on product forwarded from corporate offices
  • Demonstrate an enthusiasm for design, including designers and the design industry
  • Attend studio meetings, share information amongst peers and utilize the web and catalog

 Merchandising:

  •  Assist in maintaining the Studio's design and housekeeping standards
  •  Assist in floor and fixture changes
  •  Receive process and ship product as necessary
  •  Utilize the visual standards guidelines to ensure studio meets company standards at all times
  •  Maintain a clean work space, back room and restroom
  •  Support basic maintenance of the studio (light bulb replacement, painting)
  •  Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.
  •  Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise  or be suspect
  •  Working relations: work well with customers, fellow associates and corporate contacts.
  •  Take initiative to fulfill customer needs in a timely and appropriate manner
  •  Cooperate with fellow associates and promote a positive team spirit
  •  Follow company policies and procedures including attendance, personal conduct, dress code and employee  discount
  •  Communicate constructively and objectively with corporate offices when resolving customer issues

 Experience:

  • Previous experience or education in interior design or architecture preferred
  • Superior communication skills, both verbal and written
  • Ability to identify customer needs and problem solve, to understand and explain product features and benefits
  • Design Savvy
  • Retail Experience
  • Experience with a POS system and proficient with MS Office software and web navigation
  • Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
  • Attention to detail and outstanding problem-solving skills

Design Within Reach is committed to diversity and inclusion. We are an equal opportunity employer (Minorities/Women/Veterans/Disabilities).

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